Terms of service
Last updated: 27 October 2026
1. Introduction
Welcome to Efamol.
This website, www.efamol.com, is operated by Wassen International Limited, trading as Efamol ("Efamol", "we", "us" or "our").
By accessing our website, creating an account or purchasing our products, you agree to these Terms of Service and any policies referenced within them.
Please read these terms carefully before using our website or placing an order.
These Terms of Service apply to purchases made directly through efamol.com and your use of our website.
Nothing in these terms affects your statutory consumer rights under UK law.
2. Company Information
Registered Company Name: Wassen International Limited
Company Number: 01154116
Registered in: England and Wales
Registered Office:
11 Waterside Business Park
Livingstone Road
Hessle
England
HU13 0EG
United Kingdom
Customer Service Email: info@efamol.com
Website: https://www.efamol.com
For additional company and contact information, please see our Legal Notice and Contact Information pages.
3. Using Our Website
You agree to use our website only for lawful purposes and in a way that does not interfere with the rights of others or the operation of our services.
You must not:
- Use our website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website, systems or customer accounts.
- Introduce viruses, malicious software or other harmful material.
- Copy, reproduce or commercially exploit website content without appropriate permission.
- Use automated systems to access or extract website information in a way that disrupts our services or breaches applicable law.
We reserve the right to restrict access to our website where reasonably necessary to protect our customers, systems and business.
4. Customer Accounts
You may choose to create a customer account to make managing your purchases and subscriptions easier.
When creating an account or placing an order, you agree to provide accurate and up-to-date information.
You are responsible for keeping your login details secure and should contact us if you suspect unauthorised activity on your account.
We may suspend or restrict access to an account where reasonably necessary to address suspected fraud, misuse or security concerns.
5. Our Products
Efamol specialises in food supplements, including omega-3, omega-6 and other nutritional formulations designed to support everyday wellbeing.
We make every effort to ensure that our product descriptions, nutritional information, ingredients, prices and images are accurate and up to date.
However, product packaging, appearance and information may occasionally change. Please always refer to the information provided on the product packaging before use.
We reserve the right to update product information, discontinue products or change our range, subject to applicable consumer law.
Important information about food supplements
Efamol products are food supplements and are not intended to replace a varied, balanced diet and healthy lifestyle.
Food supplements should be taken according to the directions provided on the product label. Do not exceed the recommended daily dosage.
If you are pregnant, breastfeeding, planning a pregnancy, taking medication or under medical supervision, we recommend consulting your GP, pharmacist or another appropriately qualified healthcare professional before taking supplements.
If purchasing supplements for children, always check the recommended age range and dosage instructions on the product packaging.
Information provided on our website, including articles, guides and educational content, is for general information purposes and is not a substitute for personalised medical advice.
Nothing in this section excludes liability or affects your statutory rights in relation to the safety, quality or description of our products.
6. Placing an Order
By placing an order through our website, you are offering to purchase the selected products at the prices displayed at checkout.
After placing your order, you'll receive an order confirmation email acknowledging that we've received it.
A contract for the purchase of goods is formed when we accept your order, normally by sending a dispatch confirmation.
We reserve the right to decline or cancel an order where there is a legitimate reason, including:
- A product being unavailable or out of stock.
- A clear pricing or product information error.
- Payment authorisation being unsuccessful.
- Suspected fraudulent or unlawful activity.
- Delivery being unavailable to the address provided.
If we are unable to accept your order, we'll let you know and refund any payment already collected for the affected products.
Once an order has entered our fulfilment process, we may be unable to amend or prevent its dispatch. This does not affect your statutory cancellation rights or our Returns & Refunds Policy.
7. Prices & Payment
All prices displayed on efamol.com are in pounds sterling (GBP) and include applicable UK VAT where required, unless otherwise stated.
Delivery charges are shown separately at checkout before you complete your purchase.
We accept the payment methods displayed at checkout. Payments are processed securely through our authorised payment providers.
You agree to provide accurate payment and billing information and confirm that you are authorised to use the payment method selected.
We may change product prices, discounts and promotional offers from time to time. However, changes will not affect orders that have already been accepted.
Any promotional offer may be subject to additional terms, eligibility requirements or expiry dates communicated at the time of the promotion.
8. Shipping & Delivery
We currently deliver within the United Kingdom only.
We offer standard and express delivery, with free standard UK delivery available on qualifying orders.
Current delivery charges, estimated delivery times and shipping information are available in our Shipping Policy.
We aim to process and dispatch orders promptly. Delivery estimates may be affected by bank holidays, busy periods or circumstances outside our reasonable control.
We remain responsible for goods until they are delivered to you or a person you have nominated to receive them, except where applicable law provides otherwise.
If your order is delayed, lost or arrives damaged, please contact info@efamol.com so we can investigate and arrange an appropriate resolution.
Your legal rights relating to delivery remain unaffected.
9. Returns, Refunds & Cancellations
We want you to feel confident shopping with Efamol.
That's why we offer a 30-day, no-quibble refund policy for eligible purchases made directly through our website.
If you're not completely happy with your purchase, you can request a refund within 30 calendar days of receiving your order.
Refund requests can be submitted through your Efamol customer account or by contacting info@efamol.com.
In most cases, you won't need to physically return your products. Please don't send items back unless our Customer Service team specifically asks you to.
Our voluntary refund policy is offered in addition to your statutory rights, including your rights to cancel eligible online purchases and your rights where goods are faulty or not as described.
Full details, including how to request a refund, statutory cancellation rights and refund processing times, can be found in our Returns & Refunds Policy.
10. Subscribe & Save
Some Efamol products are available through our Subscribe & Save service, managed using Loop Subscriptions.
When you purchase a subscription, you agree to receive recurring deliveries at your selected frequency, with payment collected automatically for each scheduled order.
Your subscription will continue until you choose to pause or cancel it, subject to any terms clearly communicated when you subscribe.
Managing your subscription
You can manage your subscription through your Efamol customer account, including:
- Changing your delivery frequency.
- Skipping an upcoming delivery.
- Pausing your subscription.
- Updating your delivery or payment details.
- Cancelling future subscription orders.
To prevent an upcoming subscription order from entering our fulfilment process, please make any changes before 4pm UK time on the working day before its scheduled dispatch date.
Changes made after this cut-off may not prevent an order already being processed from being dispatched.
Cancelling a subscription prevents future scheduled orders but does not automatically cancel orders already processed.
You may still be entitled to a refund under our Returns & Refunds Policy or applicable consumer law.
For full details, please see our Subscription Cancellation Policy.
Nothing in this section limits any additional subscription cancellation rights available to you under applicable law.
11. Product Availability & Website Information
We aim to keep product availability, pricing and website information accurate.
Occasionally, errors or omissions may occur, including incorrect descriptions, prices or stock information.
We reserve the right to correct these errors and update information where reasonably necessary.
If an error affects an order you've placed, we'll contact you to explain the issue and your available options.
We will not make material changes to an accepted order without an appropriate legal basis or your agreement.
12. Intellectual Property
Unless otherwise stated, the content on efamol.com, including text, images, product photography, videos, graphics, logos, branding and website design, belongs to Wassen International Limited or its licensors.
This content is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.
All third-party trademarks and intellectual property remain the property of their respective owners.
13. Customer Reviews & Feedback
We welcome genuine customer feedback, reviews and suggestions.
If you submit a review or other content to our website, you confirm that it reflects your genuine experience and does not infringe the rights of others or contain unlawful, misleading or inappropriate material.
By submitting content for publication, you grant Efamol a non-exclusive, royalty-free licence to display, reproduce and use that content in connection with our website, products and marketing, subject to applicable law and our Privacy Policy.
We may moderate or remove reviews where reasonably necessary, including where they contain unlawful content, personal information or misleading claims.
We will not knowingly misrepresent customer feedback or create misleading impressions about our products.
14. Third-Party Services & Links
Our website uses third-party services, including Shopify for ecommerce functionality, Loop for subscription management and authorised payment providers.
We may also provide links to third-party websites, resources or services for your convenience.
We are not responsible for the content or practices of independent third-party websites that we do not control.
Any purchases made directly through efamol.com are contracts between you and Wassen International Limited, not Shopify or our other technology providers.
Nothing in this section limits our responsibilities as a retailer under applicable consumer law.
15. Privacy & Personal Data
We respect your privacy and are committed to protecting your personal information.
When you visit our website, create an account, place an order or manage a subscription, we may collect and process personal data to provide our services.
Our processing of personal information is explained in our Privacy Policy, including information about how your data may be shared with service providers such as Shopify and Loop.
We process personal data in accordance with applicable data protection law, including the UK General Data Protection Regulation and Data Protection Act 2018.
16. Website Availability & Liability
We aim to keep our website available, secure and functioning correctly. However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.
We may temporarily suspend or restrict website access for maintenance, security or operational reasons.
We are responsible for losses caused by our breach of contract or failure to exercise reasonable care and skill where those losses are foreseeable.
We are not responsible for losses that are not foreseeable or for losses arising from circumstances outside our reasonable control, except where applicable law provides otherwise.
Nothing in these Terms of Service excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory consumer rights.
- Any other liability that cannot lawfully be excluded or limited.
We do not exclude or restrict the legal rights you have in relation to products purchased from us.
17. Events Outside Our Control
We are not responsible for delays or failures to perform our obligations caused by circumstances outside our reasonable control, provided we take appropriate steps to minimise disruption.
Such circumstances may include severe weather, transport disruption, major system failures or other events that could not reasonably have been prevented.
If an event outside our control significantly affects your order, we'll communicate with you about the situation and your available options.
Your statutory rights relating to delayed or undelivered goods remain unaffected.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, website or legal obligations.
The latest version will always be available on this page, together with the date it was last updated.
Changes will generally apply to future orders and website use. They will not retrospectively remove rights under contracts already formed.
Where required by law, we'll provide appropriate notice of material changes.
19. Governing Law
These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer living in Scotland or Northern Ireland, you retain any applicable rights to bring proceedings in the courts of your home jurisdiction.
Nothing in these terms restricts your mandatory legal rights as a consumer.
20. Contact Us
If you have any questions about these Terms of Service or your purchase, please contact our Customer Service team.
Wassen International Limited (trading as Efamol)
11 Waterside Business Park
Livingstone Road
Hessle
England
HU13 0EG
United Kingdom
Company Registration Number: 01154116
Email: info@efamol.com
Website: https://www.efamol.com
Customer Service Hours: Monday–Friday, 9am–5pm, excluding UK bank holidays.
For further information, please see our Legal Notice, Shipping Policy, Returns & Refunds Policy, Privacy Policy and Subscription Cancellation Policy.