Delivery & Returns
Delivery & Returns
We want shopping with Efamol to be as simple and stress-free as possible. Whether you're waiting for your order, need to make a change or aren't completely happy with your purchase, we're here to help.
UK Delivery Information
We offer standard and express UK delivery, with FREE standard delivery on orders of £30 or more.
| Delivery Option | Cost | Estimated Delivery |
|---|---|---|
| Standard Delivery – Orders under £30 | £3.49 | 2–4 working days |
| Standard Delivery – Orders £30–£199.99 | FREE | 2–4 working days |
| Large Orders – £200 and over | FREE | 5–10 working days |
| Express Delivery – Orders up to £99.99 | £4.95 | 1–3 working days |
Delivery times are estimates and may vary during busy periods, bank holidays or due to courier delays.
Available delivery options and charges will be confirmed at checkout.
Please note: We currently deliver within the UK only.
For full details, please see our Shipping Policy.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking link, so you can follow your parcel's journey.
Tracking information may take a little time to update after dispatch, so don't worry if you don't see any updates straight away.
If you're having trouble tracking your order, please email info@efamol.com with your order number, and we'll be happy to help.
Changing or Cancelling Your Order
Need to change your delivery address, amend an item or cancel your order?
Please contact us at info@efamol.com within 1 hour of placing your order, including your order number and details of the changes you'd like to make.
We'll do our best to help, but once your order has entered our fulfilment process, we may be unable to make changes or stop it from being dispatched.
If your order has already been dispatched, you can still request a refund in accordance with our Returns & Refunds Policy and your statutory consumer rights.
Our 30-Day Refund Policy
Not completely happy with your purchase?
We want you to feel confident shopping with Efamol, which is why we offer a 30-day, no-quibble refund policy.
If you've changed your mind or aren't completely satisfied with your purchase, you can request a refund within 30 days of receiving your order.
How do I request a refund?
There are two easy ways:
Option 1: Through your Efamol account
- Log in to your Efamol account.
- Find the order you'd like a refund for.
- Select "Request return" and follow the instructions.
Option 2: Contact our Customer Service team
Email info@efamol.com with your order number and the product(s) you'd like a refund for.
Our team will review your request and email you to confirm the next steps.
Do I need to return my products?
In most cases, no!
We want to make the process as simple as possible, so you generally won't need to send your products back to us.
Please don't arrange any return postage unless our Customer Service team specifically asks you to.
When will I receive my refund?
Once your refund has been approved, we'll issue it to your original payment method.
Refunds typically take 5–10 working days to appear in your account after being processed, depending on your bank or payment provider.
All refunds will be issued within the timeframes required by applicable consumer law.
For full details, please see our Returns & Refunds Policy.
Damaged, Faulty or Incorrect Orders
We're sorry if something hasn't arrived as expected!
If your order arrives damaged, faulty or incorrect, please contact us at info@efamol.com with:
- Your order number
- A brief description of the issue
- Photos of the products or packaging, if possible
We'll investigate and arrange an appropriate solution, such as a replacement or refund at no additional cost to you.
If your order is missing or marked as delivered but hasn't arrived, please get in touch so we can investigate with our delivery partner.
Your statutory consumer rights are not affected.
Managing Your Efamol Subscription
Need to pause, skip or cancel your regular Efamol deliveries? You're in control!
Simply log in to your Efamol account and select "Manage Subscriptions".
From here, you can:
- Pause or resume your subscription.
- Skip an upcoming delivery.
- Change your delivery frequency.
- Update your subscription products or delivery details.
- Cancel your subscription.
To prevent your next order from being processed, please make any changes before 4pm UK time on the working day before your scheduled dispatch date.
Once an order has entered our fulfilment process, we may be unable to stop it from being dispatched.
Please note that requesting a refund for an individual subscription order does not automatically cancel future deliveries.
For full details, please see our Subscription Cancellation Policy.
Your Consumer Rights
Our 30-day refund policy is offered in addition to your statutory rights under UK consumer law.
For most eligible online purchases, you have the right to cancel within 14 calendar days of receiving your goods, without providing a reason.
You also have statutory rights if goods are faulty, damaged, not as described or fail to meet applicable legal requirements.
Nothing in our policies affects these rights.
For more information, please see our Returns & Refunds Policy.
Need Some Help?
Our friendly Customer Service team is here to help with deliveries, orders, refunds and subscriptions.
Email: info@efamol.com
Customer Service Hours: Monday–Friday, 9am–5pm, excluding UK bank holidays.
We'll do our best to resolve your query as quickly as possible.